Managing AI responses for a ticket
A brilliant feature that allows you to turn on or off AI responses for an individual ticket
21 November 2024
AI Knowledge Desk offers a brilliant feature that allows you to toggle AI responses on or off for individual tickets, giving you full control over how tickets are handled. Here's a step-by-step guide to manage AI responses for a ticket.
Why Use This Feature?
This feature is perfect for situations where you want personalized responses for specific tickets or need to rely on AI to streamline repetitive tasks. Whether you're turning AI on or off, the process is quick and user-friendly.
Steps to Manage AI Responses for a Ticket
Navigate to the Inbox
On the dashboard, locate the 'Inbox' option in your sidebar. Click it to access your list of tickets.Open the Ticket
Browse through the ticket list and select the one you want to modify. Click on the ticket to open its detailed view.Locate the AI Response Button
At the top-right corner of the ticket interface, you’ll see a button labeled 'Turn off AI' or 'Turn on AI', depending on the current status of AI responses for that ticket.Toggle the AI Response
If the button says 'Turn off AI', click it to disable AI responses for the ticket.
If the button says 'Turn on AI', click it to enable AI responses for the ticket.
The button will update instantly, reflecting the new status.
What Happens Next?
When AI Responses Are Turned On:
The AI will analyze the ticket and provide automated replies based on your knowledge base and predefined rules.When AI Responses Are Turned Off:
The ticket will no longer receive automated responses, giving you the opportunity to handle it manually.
Pro Tips
Use this feature strategically to balance efficiency and personalization.
Regularly review tickets where AI is turned off to ensure no delays in response.
Keep your knowledge base up-to-date to improve the quality of AI responses.
By following these steps, you can effortlessly manage AI responses for individual tickets, ensuring that each ticket receives the attention it deserves.
Take control of your ticket management today!