How to Refresh Knowledge in Charlie AI

A quick guide on refreshing the knowledge base in Charlie AI for up-to-date responses.

2 November 2024

Refreshing the knowledge base in Charlie AI ensures that the AI's responses are current and accurate. This action can be performed in the same section as enabling AI auto responses. Here's how:

Step 1: Go to the Main Menu

• Open the three-line menu in your Charlie AI interface.

Step 2: Navigate to Settings

• Click on "Settings" to enter the configuration area.

Step 3: Access the Help Desk Section

• Within the settings menu, select "Help Desk," where you will find various tools for managing your help desk functions.

Step 4: Locate the Refresh Knowledge Option

• In the Help Desk section, find the option labeled "Refresh Knowledge."

Step 5: Refresh the Knowledge Base

• Click on "Refresh Knowledge" to update the AI's database. This action will ensure that the AI has the most recent information for responding to tickets accurately.

By following these steps, your AI will be equipped with up-to-date knowledge, enhancing the quality of automated responses.